R&R Backflow LLC’s Terms Of Service
These "Company" terms of service (“Agreement”) constitute a binding contract made by and between "Company" (“Company”, “we,” “us,” or “our”) and you (the “Subscriber” or “Customer”). By using our services, you agree to the following terms and conditions. IF YOU DO NOT AGREE TO ALL OF THE TERMS HEREIN, YOU ARE PROHIBITED FROM USING OUR SERVICES. This Agreement contains important limitations on our liability as well as restrictions on your legal rights—please read carefully. It is your responsibility to review, understand, and agree to these terms before using our platform or services.
What Personal Information Do We Collect?
We collect personal information when you interact with our business, including but not limited to:
Name
Email address
Phone number
Mailing address
Payment information
Device information
Social media handles (if applicable)
Demographic and behavioral information
When and How Do We Collect Information?
We collect personal information when you:
Register with our site or services
Place an order
Subscribe to a newsletter
Submit a form
Engage with customer support (phone, email, or chat)
Provide feedback
Interact with cookies or tracking technologies
How Do We Use Your Information?
We use your information to:
Personalize your experience and improve customer service
Process transactions quickly and securely
Enhance website performance and service offerings
Administer promotions, contests, or surveys
Send emails, texts, and calls related to our products and services
Follow up on customer inquiries and support requests
How Do We Protect Your Information?
Data is encrypted using SSL (Secure Socket Layer).
We use secure networks and restrict access to authorized personnel only.
Regular malware scanning and software updates are performed.
Stored payment data (if applicable) is encrypted and retained only for authorized recurring billing.
Do We Use Cookies?
Yes, we use cookies to:
Store user preferences
Track advertisements
Collect aggregate site data to improve functionality
You can disable cookies in your browser settings.
Third-Party Disclosure
We do not sell or rent your personal information. We may share data with:
Hosting providers
CRM and email marketing services
Advertising and analytics partners
Business partners (as part of corporate asset transfers or sponsorship programs)
Third-Party Links
Our website or services may contain links to third-party websites. These sites have independent privacy practices, and we are not responsible for their content or policies.
Google & Analytics
We use Google AdSense, Google Analytics, and other third-party tools. These tools use cookies to gather information for remarketing and demographic insights.
You may opt out by:
Adjusting Google Ads Settings
Installing the Google Analytics Opt-out Add-on
California Residents – CCPA/CPRA Privacy Rights
If you are a California resident, you have the following rights under the CCPA/CPRA:
Right to Know: Request categories of personal information we collect, sources, purposes, and third-party disclosures.
Right to Delete: Request deletion of your personal information (subject to legal exemptions).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Request that we do not “sell” or “share” your personal data.
Right to Limit Use of Sensitive Information: Restrict how we use sensitive information such as precise geolocation or race/ethnicity.
Exercising Your Rights:
Email us at: [email protected]
Verification may require confirming account details, government ID, or a signed declaration. You may also appoint an authorized agent with proof of authority. We will not discriminate against you for exercising your rights.
Do Not Track & Behavioral Tracking
We honor Do Not Track (DNT) signals and do not use advertising or tracking technologies when a DNT mechanism is enabled. However, third-party services may still engage in tracking unless you opt out through their tools.
Children’s Privacy (COPPA)
We do not knowingly collect information from children under 13. If we discover such data, it will be deleted in compliance with COPPA.
Data Breach Notification
If a data breach occurs, we will notify affected users:
Within 7 business days
Via email and/or in-site notification
CAN-SPAM Compliance
To comply with CAN-SPAM, we:
Do not use misleading headers or subject lines
Include a clear opt-out option in emails
Provide our physical business address
Honor unsubscribe requests promptly
To opt out, email [email protected] or click “unsubscribe” in any marketing email.
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with through our website at , or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to or call during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at /privacy-policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
